I are already an AA buyer for more than twenty five years. Your service happens to be disappointing to convey the minimum. It is in all regions of service from check in to , tavel to baggage handling.
PS I'd her within the return flight and it absolutely was evenm greater she lives during the Phillie area And that i lived in a similar spot for pair yrs so we had a discussion about that .
I sincerely hope to receive a favourable reply within the upcoming couple of times, so I can continue making use of American Airlines for my journey.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been six.5 hrs. We boarded about thirty min late, only to hear in the captain that we were being nonetheless expecting gas and however did not have confirmation regarding when, but that it could consider not less than twenty min to refuel. Ultimately soon after 1 hour around the airplane, we experienced refueled, only to listen to that an armrest was damaged and we had been expecting a repair. We had been about the plan for 1.5 hrs, just before take-off. WHY, would you board passengers on that lengthy of a flight Right before refueling, Specially not getting an ETA for that fuel?
– Flip your technique also to not treat The client like Filth. Notice that they're your ‘bread and butter’ and with out them you wouldn’t be in operation in any way.
For the goal of cancelling all reservations of the.A. flights from TPE stopover NRT to LAX and return to Taiwan , remember to . I create a slip-up of touching reservations of the.A. via cellphone skyscanner software package on 13th Feb.
LIES. American Airways has lied to me regularly. My bag didn't arrive in the airport. I was watching for an extended period of time with the carousel and no bags came out for my flight. Nor did any individual through the baggage Business that had a transparent look at on the carousel arrive out to mention nothing at all would be coming. I checked within the Workplace and so they then said there was NO Explanation why my suitcase shouldn’t have arrived. They have been to send out my suitcase to me at my lodge. At 2:24 PM I acquired a telephone connect with from the recorded message declaring my bag was picked up and can be sent inside of 6 several hours. LIE. I known as the delayed baggage variety and was advised it had been picked up at 3 PM and could be shipped in 6 several hours. LIE. I checked online this night and it said it absolutely was picked up at three PM and might be delivered in six hours. LIE.
The flight crew automatixallu created me Look at my bag even though thier ended up many open up overhead bins. See connected flight data. It would be great whenever they crew did bot saw it wasnt thier fault and dont blame them.
When there was about a 50 percent hour to land I observed the flight attendant who saw us be guided to seat there, Mrs Fatima, she remenbered in the identical moment and I connect with him and she recurring that we really ought to be there. In this particular second he explained “please, don´t worry, I´m not apprehensive anymore, this means you shouldn´t be nervous any longerâ€.
Thanks for making contact with American Airways Shopper Relations. This really is an automated acknowledgment, giving me a chance to share with you right away what is occurring with all your information.
I even experimented with calling on the phone and bought nowhere; all I could hear is often a recurrent concept and Once i ask for to speak to purchaser relations, I'd get hold up on.
Me and my wife needed to face a servicing issue at the airport, traveling from JFK to MIA (AA2299),on account of which we needed to alter the flight .Following outlining The problem towards the red jacket AA worker, the flight was adjusted, and we were certain to be seated from the first class as we ended up designed to on the original flight (my wife is closely pregnant).
I won't ever be use AA once again!! I booked a flight for me and my son to join our family on holiday. Lengthy Tale short a thing came up and we're not able to go presently. I identified as your organization with over a weeks discover. Canceled the combat with telephone rep John; who was quite polite. He didn't say anything at all about the quantity of charge I can be take place for canceling the flight. I called back again to ask about the cost and I used to be informed which i would be cost $200 by AA and $fifty in the supply I utilized to reserve the flight for each particular person. Which i might have a $15 credit per man or woman… I best site asked to speak to her supervisor and Michelle Morgan was the individual I future talked to. She was no help, I asked to talk to her supervisor and he or she stated that there was not a soul higher than her. I instructed her which i was confident that there was an individual earlier mentioned her. Lastly she mentioned which i could head over to The shopper relations Website-website. Yet again I asked her 2 times for her supervisor’s title and he or she replied customer relations. I yet again explained to her I desired the name of her immediate supervisor, the person that she described to…the name presented was Jalia Elisidi .
Speaking using an American Airways agent is often a challenge. Did you go in the identical hassle or was you knowledge better that almost all. Share your views with us.